{"id":25842,"date":"2022-05-27T12:30:24","date_gmt":"2022-05-27T11:30:24","guid":{"rendered":"https:\/\/www.4addictic.com\/?p=25842"},"modified":"2022-05-27T10:06:52","modified_gmt":"2022-05-27T09:06:52","slug":"tienes-tu-prestashop-preparado-para-el-nuevo-sistema-de-garantias-de-producto","status":"publish","type":"post","link":"https:\/\/pre8.4addictic.com\/4addictic\/tienes-tu-prestashop-preparado-para-el-nuevo-sistema-de-garantias-de-producto\/","title":{"rendered":"\u00bfTienes tu Prestashop preparado para el nuevo sistema de garant\u00edas de producto?"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h1>\u00bfTienes tu Prestashop preparado para el nuevo sistema de garant\u00edas de producto?<\/h1>\n<\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-top:0px;margin-bottom:30px;width:100%;max-width:70px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#cc0052;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-2\"><p><span style=\"font-weight: 400;\">La p\u00e1gina de Prestashop nos informaba de las principales novedades que nos trae la nueva reforma en materia de derechos de los consumidores y usuarios en dos apartados<strong>; los plazos de garant\u00eda\u00a0 y el derecho de desistimiento\u00a0<\/strong>. Esta ley se ha visto modificada <\/span><span style=\"font-weight: 400;\">para\u00a0 <\/span>modernizarla y adaptarla a las nuevas formas de comercio electr\u00f3nico, prestaci\u00f3n de servicios y contenidos digitales.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.56%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center fusion-no-small-visibility\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa fa-quote-left circle-yes fusion-animated\" style=\"font-size:26.4px;line-height:50.8px;height:52.8px;width:52.8px;border-width:1px;align-self:center;\" data-animationType=\"fadeInDown\" data-animationDuration=\"0.8\" data-animationOffset=\"100%\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-1{ color: #9aa2ac; background-color: #ffffff; border-color: #e2e7ed;}i.fb-icon-element.fontawesome-icon.fb-icon-element-1:hover { color: #9aa2ac; background-color: #ffffff; border-color: #e2e7ed;}<\/style><div class=\"fusion-testimonials clean fusion-testimonials-1 testimonialBlog\" data-random=\"0\" data-speed=\"4000\"><style type=\"text\/css\">#fusion-testimonials-1 a{border-color:#747474;}#fusion-testimonials-1 a:hover, #fusion-testimonials-1 .activeSlide{background-color: #747474;}.fusion-testimonials.clean.fusion-testimonials-1 .author:after{border-top-color:#f6f6f6 !important;}<\/style><div class=\"reviews\"><div class=\"review no-avatar\"><blockquote class=\"testimonials-shortcode-blockquote\"><q style=\"background-color:#f6f6f6;color:#747474;\" class=\"fusion-clearfix\">\n<p><span style=\"font-weight: 400;\">Lo m\u00e1s importante que debes saber sobre la reforma de la <\/span><b>Ley General de Defensa de los Derechos de los Consumidores y Usuarios (TRLGDCU)<\/b><\/p>\n<\/q><\/blockquote><div class=\"author\" style=\"color:#747474;\"><span class=\"company-name\"><\/span><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-3\"><p><span style=\"font-weight: 400;\">En esta nueva reforma de la Ley se han modificado en concreto <strong>dos apartados important\u00edsimos<\/strong> para todos aquellos que tenemos un negocio online y ofrecemos servicios o productos a los usuarios y consumidores.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Los apartados son:\u00a0<\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:14px;line-height:23.8px;\"><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><span style=\"font-weight: 400;\">Los plazos de garant\u00eda<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><span style=\"font-weight: 400;\">Derecho de desistimiento\u00a0<\/span><\/p>\n<\/div><\/li><\/ul><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.28%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:0px!important;margin-bottom:31px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-bottom:31px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><h1 class=\"title-heading-left\" style=\"margin:0;\"><h2><strong>Nuevos plazos de garant\u00eda<\/strong><\/h2><\/h1><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-4\"><p><span style=\"font-weight: 400;\">Desde el pasado 1 de enero de 2022, <\/span><b>aumentan los Plazos de Garant\u00eda para la venta de productos nuevos, de segunda mano y de servicios o contenidos digitales<\/b><span style=\"font-weight: 400;\">. \u00bfDe qu\u00e9 manera?<\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-2\" style=\"font-size:14px;line-height:23.8px;\"><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><span style=\"font-weight: 400;\">Los <\/span><b>plazos de garant\u00eda ordinaria<\/b><span style=\"font-weight: 400;\"> en la entrega de bienes, la garant\u00eda ordinaria <\/span><b>pasa de 2 a 3<\/b><span style=\"font-weight: 400;\"> a\u00f1os desde la entrega del producto.\u00a0<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><span style=\"font-weight: 400;\">Venta de <\/span><b>bienes de segunda mano<\/b><span style=\"font-weight: 400;\">, el empresario y el consumidor podr\u00e1n <\/span><b>pactar un plazo<\/b><span style=\"font-weight: 400;\"> menor al indicado en el p\u00e1rrafo anterior, plazo que <\/span><b>nunca podr\u00e1 ser inferior a un a\u00f1o desde la entrega<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><b>Los servicios y contenidos digitales deban ofrecer una garant\u00eda,<\/b><span style=\"font-weight: 400;\"> siendo de <\/span><b>dos a\u00f1os<\/b><span style=\"font-weight: 400;\"> a contar desde la entrega o suministro de los contenidos o el servicio digital.<\/span><\/p>\n<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-5\"><p><span style=\"font-weight: 400;\">Si el producto se estropea o el servicio digital deja de funcionar de la manera apropiada,\u00a0 dentro de los plazos de garant\u00eda, el cliente podr\u00e1 elegir entre la reparaci\u00f3n o la sustituci\u00f3n del producto o servicio\/contenido digital.<\/span><\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:0px!important;margin-bottom:31px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-bottom:31px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><h1 class=\"title-heading-left\" style=\"margin:0;\"><h2><b>Plazos ampliados en la garant\u00eda del producto o servicio<\/b><\/h2><\/h1><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-6\"><p><span style=\"font-weight: 400;\">Ahora los consumidores cuentan con m\u00e1s tiempo para quejarse sobre los defectos que los bienes (digitales o f\u00edsicos) o servicios digitales adquiridos puedan tener en el momento de su entrega o suministro (conocido como la \u201c<\/span><b><i>presunci\u00f3n de defecto de f\u00e1brica<\/i><\/b><i><span style=\"font-weight: 400;\">\u201d<\/span><\/i><span style=\"font-weight: 400;\">). Este plazo se ha ampliado a:<\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-3\" style=\"font-size:14px;line-height:23.8px;\"><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><strong>S<\/strong><b>eis meses<\/b><span style=\"font-weight: 400;\"> hasta <\/span><b>dos a\u00f1os<\/b> <span style=\"font-weight: 400;\">en el caso de entrega de bienes<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><span style=\"font-weight: 400;\">Hasta <\/span><b>un a\u00f1o<\/b><span style=\"font-weight: 400;\"> en el caso de servicios digitales.<\/span><\/p>\n<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-7\"><p><span style=\"font-weight: 400;\">Durante este plazo, el empresario deber\u00e1 atender la <\/span><b>garant\u00eda del producto o del servicio<\/b><span style=\"font-weight: 400;\">, exceptuando los casos en que la aver\u00eda o mal funcionamiento no se deba a un defecto del producto, sino, por ejemplo, a una mala manipulaci\u00f3n por parte del consumidor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tambi\u00e9n aumenta de <\/span><b>tres a cinco a\u00f1os el plazo de prescripci\u00f3n de los Usuarios para ejercer su derecho de No Conformidad<\/b><span style=\"font-weight: 400;\"> cuando un producto o servicio digital presente defectos o no sea lo que el empresario hab\u00eda ofertado y motivo de su adquisici\u00f3n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Todas estas ampliaciones en los plazos del derecho de los Consumidores y Usuarios a obtener la reparaci\u00f3n de sus productos o servicios se hace para fomentar una econom\u00eda m\u00e1s sostenible y verde y de garantizar la vida \u00fatil de todo tipo de productos.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Se ampl\u00edan los plazos de un producto defectuoso en los siguientes t\u00e9rminos:<\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-4\" style=\"font-size:14px;line-height:23.8px;\"><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><span style=\"font-weight: 400;\">De <\/span><b>cinco a diez a\u00f1os<\/b><span style=\"font-weight: 400;\"> la obligaci\u00f3n <\/span><b>de fabricar y contar con repuestos<\/b><span style=\"font-weight: 400;\"> para electrodom\u00e9sticos y productos de consumo.<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><span style=\"font-weight: 400;\">El plazo de <\/span><b>garant\u00eda<\/b><span style=\"font-weight: 400;\"> de un <\/span><b>producto reparado<\/b><span style=\"font-weight: 400;\"> aumenta de <\/span><b>tres meses a un a\u00f1o desde la reparaci\u00f3n.<\/b><\/p>\n<\/div><\/li><\/ul><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-3{margin-top:0px!important;margin-bottom:31px!important;}}<\/style><div class=\"fusion-title title fusion-title-3 fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-bottom:31px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><h1 class=\"title-heading-left\" style=\"margin:0;\"><h2><b>Derecho de desistimiento\u00a0<\/b><\/h2><\/h1><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-8\"><p><span style=\"font-weight: 400;\">El pr\u00f3ximo 28 de mayo se introducir\u00e1n unas nuevas garant\u00edas del Derecho de Desistimiento que asiste a los Consumidores en determinadas modalidades de contrataci\u00f3n de bienes y servicios.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Todas aquellas contrataciones realizadas por tel\u00e9fono o correo electr\u00f3nico (conocidas como ventas a <\/span><i><span style=\"font-weight: 400;\">puerta fr\u00eda)<\/span><\/i><span style=\"font-weight: 400;\">, y <\/span><b>siempre que la iniciativa del impacto comercial venga por parte de la empresa,<\/b><span style=\"font-weight: 400;\"> el ejercicio del Derecho de Desistimiento se ampl\u00eda de 14 a 30 d\u00edas naturales desde la celebraci\u00f3n del contrato.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Para el ejercicio del Derecho de Desistimiento, los comercios y prestadores de servicios digitales contar\u00e1n con <\/span><b>nuevas excepciones<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-5\" style=\"font-size:14px;line-height:23.8px;\"><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><span style=\"font-weight: 400;\">Prestaciones de Servicios de ejecutados completa e inmediata, en los que el consumidor contractualmente tiene la obligaci\u00f3n de pagar el servicio sobre la marcha, cont\u00e1ndose con <\/span><b>(i)<\/b><span style=\"font-weight: 400;\"> el consentimiento expreso del consumidor y <\/span><b>(ii)<\/b><span style=\"font-weight: 400;\"> se le hab\u00eda informado de la p\u00e9rdida de su derecho de desistimiento en caso de ejecuci\u00f3n integral del contrato. Por ejemplo, el ticket de un evento digital.\u00a0<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><span style=\"font-weight: 400;\">En la<\/span><b> prestaci\u00f3n de servicios de suministro de contenido digital que no se preste en un soporte material<\/b><span style=\"font-weight: 400;\"> (plataformas de <\/span><i><span style=\"font-weight: 400;\">streaming,<\/span><\/i> <span style=\"font-weight: 400;\">por ejemplo) y el contrato impone al consumidor o usuario una obligaci\u00f3n de pago, cuando se den las siguientes condiciones: <\/span><b>(I) consentimiento previo del usuario, (ii) renuncia a su derecho de desistimiento, y (III) confirmaci\u00f3n del empresario.<\/b><\/p>\n<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-9\"><p><span style=\"font-weight: 400;\">Sobre la resoluci\u00f3n de los contratos de Servicios Digitales de suministro, esta ampliaci\u00f3n del Derecho de Desistimiento trae consigo que el prestador del servicio deber\u00e1 devolver al cliente la cantidad proporcional entre el per\u00edodo de servicios disfrutados y el contrato, tomando como fecha la declaraci\u00f3n expresa realizada por el consumidor, que podr\u00e1 realizarse por cualquier medio mientras que sea fehaciente.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Este cambio consagra en forma de derecho para el consumidor, la abusividad ampliamente declarada por nuestro Tribunales de toda suerte de cl\u00e1usulas de permanente bajo amenaza de penalizaci\u00f3n econ\u00f3mica a trav\u00e9s de esta nueva obligaci\u00f3n legal para comercios y prestadores de servicios.<\/span><\/p>\n<\/div><div class=\"fusion-text fusion-text-10\"><h3><b>\u00bfNecesitas m\u00e1s informaci\u00f3n sobre la regulaci\u00f3n eCommerce?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Si necesitas m\u00e1s informaci\u00f3n sobre este tema puedes entrar en la web de <a href=\"https:\/\/www.prestashop.com\/es\/blog\/ecommerce-sistema-garantias-2022\" target=\"_blank\" rel=\"noopener\">prestashop<\/a>.\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-text fusion-text-11\"><p><a href=\"https:\/\/www.freepik.es\/fotos\/madera\">Foto creado por &#8211; www.freepik.es<\/a><\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper 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