{"id":26099,"date":"2022-10-26T12:30:54","date_gmt":"2022-10-26T11:30:54","guid":{"rendered":"https:\/\/www.4addictic.com\/?p=26099"},"modified":"2022-10-25T10:27:47","modified_gmt":"2022-10-25T09:27:47","slug":"como-gestionar-una-devolucion-de-producto-en-prestashop","status":"publish","type":"post","link":"https:\/\/pre8.4addictic.com\/4addictic\/como-gestionar-una-devolucion-de-producto-en-prestashop\/","title":{"rendered":"\u00bfC\u00f3mo gestionar una devoluci\u00f3n de producto en PrestaShop?"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h1>\u00bfC\u00f3mo gestionar una devoluci\u00f3n de producto en PrestaShop?<\/h1>\n<\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-top:0px;margin-bottom:30px;width:100%;max-width:70px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#cc0052;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-2\"><p><span style=\"font-weight: 400;\">\u00bfQu\u00e9 hacer cuando un cliente nos devuelve un art\u00edculo? \u00bfSabes c\u00f3mo gestionar una devoluci\u00f3n de producto en PrestaShop?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Las devoluciones son comunes en todos los tipos de negocios. Y el comercio online no es diferente. Ya sea porque el art\u00edculo es defectuoso, la talla no es la adecuada o\u00a0 simplemente el cliente no est\u00e1 satisfecho con el art\u00edculo, etc. El art\u00edculo se devuelve y es tu trabajo <\/span><b>generar una devoluci\u00f3n con su correspondiente factura de abono<\/b><span style=\"font-weight: 400;\">. \u00bfSabes c\u00f3mo hacerlo?<\/span><\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.56%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center fusion-no-small-visibility\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa fa-quote-left circle-yes fusion-animated\" style=\"font-size:26.4px;line-height:50.8px;height:52.8px;width:52.8px;border-width:1px;align-self:center;\" data-animationType=\"fadeInDown\" data-animationDuration=\"0.8\" data-animationOffset=\"100%\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-1{ color: #9aa2ac; background-color: #ffffff; border-color: #e2e7ed;}i.fb-icon-element.fontawesome-icon.fb-icon-element-1:hover { color: #9aa2ac; background-color: #ffffff; border-color: #e2e7ed;}<\/style><div class=\"fusion-testimonials clean fusion-testimonials-1 testimonialBlog\" data-random=\"0\" data-speed=\"4000\"><style type=\"text\/css\">#fusion-testimonials-1 a{border-color:#747474;}#fusion-testimonials-1 a:hover, #fusion-testimonials-1 .activeSlide{background-color: #747474;}.fusion-testimonials.clean.fusion-testimonials-1 .author:after{border-top-color:#f6f6f6 !important;}<\/style><div class=\"reviews\"><div class=\"review no-avatar\"><blockquote class=\"testimonials-shortcode-blockquote\"><q style=\"background-color:#f6f6f6;color:#747474;\" class=\"fusion-clearfix\">\n<p>Todo lo que tienes que saber, paso a paso, para que puedas <b>gestionar una devoluci\u00f3n de producto en PrestaShop <\/b>de manera r\u00e1pida y sencilla<\/p>\n<\/q><\/blockquote><div class=\"author\" style=\"color:#747474;\"><span class=\"company-name\"><\/span><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-3\"><p><span style=\"font-weight: 400;\">No te preocupes, en este post te ense\u00f1aremos todos los pasos que debes seguir para efectuar la devoluci\u00f3n del producto en PrestaShop. Es muy sencillo \u00a1ya lo ver\u00e1s!\u00a0<\/span><\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.28%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:0px!important;margin-bottom:31px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-bottom:31px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><h2 class=\"title-heading-left\" style=\"margin:0;\"><h2><b>Gestionar una devoluci\u00f3n de producto en PrestaShop<\/b><\/h2><\/h2><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-4\"><p><span style=\"font-weight: 400;\">Primeramente debes asegurarte que tu tienda est\u00e1 configurada para generar devoluciones. Para ello debes ir al panel de administraci\u00f3n y en la secci\u00f3n\u00a0 <strong>&lt;&lt;<\/strong><\/span><strong><i>Vender &gt; Servicio al cliente &gt; Devoluciones de mercanc\u00eda&gt;&gt;.<\/i><\/strong><\/p>\n<\/div><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;margin-top:20px;margin-bottom:20px;\"><img decoding=\"async\" width=\"494\" image_height=\"318\" image_id=\"26103\" alt=\"Devoluciones de mercanc\u00eda\" title=\"facturas-abono-prestashop-1\" src=\"https:\/\/www.4addictic.com\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-1.png\" class=\"img-responsive wp-image-26103\" srcset=\"https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-1-200x129.png 200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-1-400x257.png 400w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-1.png 494w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 494px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-5\"><p><span style=\"font-weight: 400;\">Cuando estamos en esta secci\u00f3n, marcamos la casilla devoluci\u00f3n. Y configuramos el prefijo que queramos que tengan nuestras facturas de devoluci\u00f3n para gestionar una devoluci\u00f3n de producto en PrestaShop<\/span><\/p>\n<\/div><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;margin-top:20px;margin-bottom:20px;\"><img decoding=\"async\" width=\"1024\" image_height=\"245\" image_id=\"26105\" alt=\"casilla devoluci\u00f3n\" title=\"facturas-abono-prestashop-03\" src=\"https:\/\/www.4addictic.com\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-03-1024x245.png\" class=\"img-responsive wp-image-26105\" srcset=\"https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-03-200x48.png 200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-03-400x96.png 400w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-03-600x144.png 600w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-03-800x192.png 800w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-03-1200x287.png 1200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-03.png 1507w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-6\"><p><span style=\"font-weight: 400;\">Una vez estamos seguros que nuestra tienda acepta devoluciones, podemos acceder al apartado &lt;&lt;<\/span><b>Devoluciones de mercanc\u00eda<\/b><span style=\"font-weight: 400;\">&gt;&gt;\u00a0 en la parte superior de la misma p\u00e1gina. Aqu\u00ed aparecer\u00e1n todos aquellos clientes que han solicitado la devoluci\u00f3n de alg\u00fan producto.<\/span><\/p>\n<\/div><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;margin-top:20px;margin-bottom:20px;\"><img decoding=\"async\" width=\"1024\" image_height=\"98\" image_id=\"26107\" alt=\"Devoluciones de mercanc\u00eda\" title=\"facturas-abono-prestashop-04\" src=\"https:\/\/www.4addictic.com\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-04-1024x98.png\" class=\"img-responsive wp-image-26107\" srcset=\"https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-04-200x19.png 200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-04-400x38.png 400w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-04-600x57.png 600w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-04-800x76.png 800w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-04-1200x114.png 1200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-04.png 1678w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-7\"><p><span style=\"font-weight: 400;\">Pulsamos sobre la solicitud de devoluci\u00f3n y nos aparecer\u00e1 la raz\u00f3n por la cual el cliente devuelve la mercanc\u00eda. Y es a ti a quien le toca decidir si la aceptas o no.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si la aceptas, puedes ir indicando al cliente, mediante email, en qu\u00e9 estado se encuentra su devoluci\u00f3n. Por ejemplo:\u00a0<\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:14px;line-height:23.8px;\"><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><span style=\"font-weight: 400;\">\u201ca la espera de confirmaci\u00f3n\u201d,\u00a0<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><span style=\"font-weight: 400;\">\u201ca la espera del paquete\u201d,\u00a0<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><span style=\"font-weight: 400;\">\u201cpaquete recibido\u201d,\u00a0<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><span style=\"font-weight: 400;\">\u201cdevoluci\u00f3n completada\u201d.\u00a0<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-check\" style=\"color:#6796bf;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;\">\n<p><span style=\"font-weight: 400;\">En caso de no aceptar la devoluci\u00f3n, tendr\u00e1s que seleccionar el estado de \u201cDevoluci\u00f3n denegada\u201d.<\/span><\/p>\n<\/div><\/li><\/ul><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\" style=\"-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;margin-top:20px;margin-bottom:20px;\"><img decoding=\"async\" width=\"886\" image_height=\"285\" image_id=\"26121\" alt=\"estado_devoluci\u00f3n\" title=\"6\" src=\"https:\/\/www.4addictic.com\/wp-content\/uploads\/2022\/03\/6.png\" class=\"img-responsive wp-image-26121\" srcset=\"https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/6-200x64.png 200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/6-400x129.png 400w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/6-600x193.png 600w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/6-800x257.png 800w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/6.png 886w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 886px\" \/><\/span><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:0px!important;margin-bottom:31px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-bottom:31px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><h2 class=\"title-heading-left\" style=\"margin:0;\"><h2><strong>Crear facturas de abono en Prestashop<\/strong><\/h2><\/h2><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-8\"><p><span style=\"font-weight: 400;\">Una vez aceptada la devoluci\u00f3n, debemos reembolsar el dinero a nuestro cliente, para ello nos dirigimos a la p\u00e1gina de pedidos de nuestro back-end.<\/span><b><i>&lt; Pedidos &gt; pedidos&gt;&gt;<\/i><\/b><\/p>\n<\/div><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none\" style=\"-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;margin-top:20px;margin-bottom:20px;\"><img decoding=\"async\" width=\"650\" image_height=\"434\" image_id=\"26101\" alt=\" pedidos_back-end\" title=\"facturas-abono-prestashop-01\" src=\"https:\/\/www.4addictic.com\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-01.png\" class=\"img-responsive wp-image-26101\" srcset=\"https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-01-200x134.png 200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-01-400x267.png 400w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-01-600x401.png 600w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-01.png 650w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 650px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-9\"><p><span style=\"font-weight: 400;\">Seleccionamos el pedido que el cliente nos ha devuelto. Buscamos su ID en el listado de pedidos y pulsamos en ver.<\/span><\/p>\n<\/div><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-6 hover-type-none\" style=\"-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;margin-top:20px;margin-bottom:20px;\"><img decoding=\"async\" width=\"1024\" image_height=\"316\" image_id=\"26109\" alt=\"id_cliente\" title=\"facturas-abono-prestashop-05\" src=\"https:\/\/www.4addictic.com\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-05-1024x316.png\" class=\"img-responsive wp-image-26109\" srcset=\"https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-05-200x62.png 200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-05-400x123.png 400w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-05-600x185.png 600w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-05-800x247.png 800w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-05-1200x370.png 1200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-05.png 1694w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-10\"><p><span style=\"font-weight: 400;\">Dentro del detalle del pedido nos encontramos con dos opciones &lt;&lt;\u201c<\/span><i><span style=\"font-weight: 400;\">Devolver productos<\/span><\/i><span style=\"font-weight: 400;\">\u201d&gt;&gt; y &lt;&lt;\u201c<\/span><i><span style=\"font-weight: 400;\">Devoluci\u00f3n parcial<\/span><\/i><span style=\"font-weight: 400;\">\u201d&gt;&gt;.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En este apartado te encuentras con un dilema, los gastos de env\u00edo. \u00bfSe devuelven o no? Como ya he mencionado anteriormente depender\u00e1 de<\/span><b> tus pol\u00edticas de devoluci\u00f3n<\/b><span style=\"font-weight: 400;\">. A la hora de generar la devoluci\u00f3n puedes reembolsarlos o no. Tambi\u00e9n pueden<\/span><b> generar un cup\u00f3n de descuento por el importe devuelto<\/b><span style=\"font-weight: 400;\"> y<\/span><b> reingresar o no los art\u00edculos a tu stock.<\/b><\/p>\n<\/div><div class=\"fusion-text fusion-text-11\"><p><span style=\"font-weight: 400;\">Supongamos que quieres realizar la devoluci\u00f3n completa de dicho pedido. Para ello marcamos la opci\u00f3n <\/span><b>Devolver productos<\/b><span style=\"font-weight: 400;\"> y especificamos la cantidad a devolver de cada producto (en este caso todas).<\/span><\/p>\n<\/div><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-7 hover-type-none\" style=\"-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;margin-top:20px;margin-bottom:20px;\"><img decoding=\"async\" width=\"966\" image_height=\"478\" image_id=\"26117\" alt=\"Devolver_productos\" title=\"facturas-abono-prestashop-09\" src=\"https:\/\/www.4addictic.com\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-09.png\" class=\"img-responsive wp-image-26117\" srcset=\"https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-09-200x99.png 200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-09-400x198.png 400w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-09-600x297.png 600w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-09-800x396.png 800w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-09.png 966w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 966px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-12\"><p><span style=\"font-weight: 400;\">Para que el producto vuelva a estar en nuestro inventario en la parte inferior marcamos <\/span><b>&lt;&lt;Reingresar productos al inventario&gt;&gt;.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Y marcamos <\/span><b>&lt;&lt;Generar una factura de abono&gt;&gt;<\/b><span style=\"font-weight: 400;\"> si quieres<\/span> <span style=\"font-weight: 400;\">devolver el dinero a tu cliente y<\/span><b> &lt;&lt;reembolsar los gastos de env\u00edo&gt;&gt;,<\/b><span style=\"font-weight: 400;\"> si los quieres devolver tambi\u00e9n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Por \u00faltimo pulsamos sobre <\/span><b>&lt;&lt;Devolver productos&gt;&gt;<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<\/div><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-8 hover-type-none\" style=\"-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;margin-top:20px;margin-bottom:20px;\"><img decoding=\"async\" width=\"1024\" image_height=\"369\" image_id=\"26123\" alt=\"Generar_factura_abono\" title=\"7\" src=\"https:\/\/www.4addictic.com\/wp-content\/uploads\/2022\/03\/7-1024x369.png\" class=\"img-responsive wp-image-26123\" srcset=\"https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/7-200x72.png 200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/7-400x144.png 400w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/7-600x216.png 600w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/7-800x288.png 800w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/7-1200x432.png 1200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/7.png 1703w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-3{margin-top:0px!important;margin-bottom:31px!important;}}<\/style><div class=\"fusion-title title fusion-title-3 fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-bottom:31px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><h2 class=\"title-heading-left\" style=\"margin:0;\"><strong>Consultar las facturas de abono de un pedido<\/strong><\/h2><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-13\"><p><span style=\"font-weight: 400;\">Despu\u00e9s de gestionar una devoluci\u00f3n de producto en PrestaShop, puedes ir a la ficha de pedido a la secci\u00f3n &lt;&lt;documentos&gt;&gt; y ver\u00e1s que se ha generado una factura de abono.<\/span><\/p>\n<\/div><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-9 hover-type-none\" style=\"-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;margin-top:20px;margin-bottom:20px;\"><img decoding=\"async\" width=\"947\" image_height=\"282\" image_id=\"26113\" alt=\"facturas_de_abono\" title=\"facturas-abono-prestashop-07\" src=\"https:\/\/www.4addictic.com\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-07.png\" class=\"img-responsive wp-image-26113\" srcset=\"https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-07-200x60.png 200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-07-400x119.png 400w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-07-600x179.png 600w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-07-800x238.png 800w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-07.png 947w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 947px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-14\"><p><span style=\"font-weight: 400;\">En esta nueva factura el saldo es negativo, esto te ayudar\u00e1 a mantener tu balance de facturaci\u00f3n. Indicando que no has recibido el dinero y demostrando la devoluci\u00f3n de estos art\u00edculos. De esa manera evitaras problemas con la hacienda p\u00fablica.<\/span><\/p>\n<\/div><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-10 hover-type-none\" style=\"-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;margin-top:20px;margin-bottom:20px;\"><img decoding=\"async\" width=\"1024\" image_height=\"343\" image_id=\"26115\" alt=\"factura\" title=\"facturas-abono-prestashop-08\" src=\"https:\/\/www.4addictic.com\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-08-1024x343.png\" class=\"img-responsive wp-image-26115\" srcset=\"https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-08-200x67.png 200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-08-400x134.png 400w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-08-600x201.png 600w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-08-800x268.png 800w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-08-1200x402.png 1200w, https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/facturas-abono-prestashop-08.png 1410w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-15\"><p><span style=\"font-weight: 400;\">Como has podido ver gestionar una devoluci\u00f3n de producto en PrestaShop es muy f\u00e1cil. Solo tienes que seguir los pasos que te he dejado en este art\u00edculo y en menos de 2 minutos tendr\u00e1s tu devoluci\u00f3n lista.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a1Ahora solo te falta ponerlo en pr\u00e1ctica! <\/span><\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":26148,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[59,69],"tags":[],"yst_prominent_words":[496,266,1361,550,2918,1512,229,262],"acf":[],"uagb_featured_image_src":{"full":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1.jpg",920,545,false],"thumbnail":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1-150x150.jpg",150,150,true],"medium":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1-300x178.jpg",300,178,true],"medium_large":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1-768x455.jpg",696,412,true],"large":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1.jpg",696,412,false],"1536x1536":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1.jpg",920,545,false],"2048x2048":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1.jpg",920,545,false],"td_150x0":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1.jpg",150,89,false],"td_218x150":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1.jpg",218,129,false],"td_300x0":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1.jpg",300,178,false],"td_324x400":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1.jpg",324,192,false],"td_485x360":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1.jpg",485,287,false],"td_696x0":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1.jpg",696,412,false],"td_1068x0":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1.jpg",920,545,false],"td_1920x0":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1.jpg",920,545,false],"the_grid_size1":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1-500x296.jpg",500,296,true],"the_grid_size2":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1-500x296.jpg",500,296,true],"the_grid_size3":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1-844x500.jpg",844,500,true],"the_grid_size4":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1.jpg",920,545,false],"the_grid_size5":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1-500x296.jpg",500,296,true],"portfolio-full":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1-920x400.jpg",920,400,true],"portfolio-one":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1-540x272.jpg",540,272,true],"portfolio-two":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1-460x295.jpg",460,295,true],"portfolio-three":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1-300x214.jpg",300,214,true],"portfolio-five":["https:\/\/pre8.4addictic.com\/4addictic\/wp-content\/uploads\/2022\/03\/Sin-titulo-1-177x142.jpg",177,142,true]},"uagb_author_info":{"display_name":"Melania 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PrestaShop","link":"https:\/\/pre8.4addictic.com\/4addictic\/category\/blog\/tienda-online-prestashop\/"}},"tags_names":[],"comments_number":"0","_links":{"self":[{"href":"https:\/\/pre8.4addictic.com\/4addictic\/wp-json\/wp\/v2\/posts\/26099"}],"collection":[{"href":"https:\/\/pre8.4addictic.com\/4addictic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pre8.4addictic.com\/4addictic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pre8.4addictic.com\/4addictic\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/pre8.4addictic.com\/4addictic\/wp-json\/wp\/v2\/comments?post=26099"}],"version-history":[{"count":12,"href":"https:\/\/pre8.4addictic.com\/4addictic\/wp-json\/wp\/v2\/posts\/26099\/revisions"}],"predecessor-version":[{"id":26370,"href":"https:\/\/pre8.4addictic.com\/4addictic\/wp-json\/wp\/v2\/posts\/26099\/revisions\/26370"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pre8.4addictic.com\/4addictic\/wp-json\/wp\/v2\/media\/26148"}],"wp:attachment":[{"href":"https:\/\/pre8.4addictic.com\/4addictic\/wp-json\/wp\/v2\/media?parent=26099"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pre8.4addictic.com\/4addictic\/wp-json\/wp\/v2\/categories?post=26099"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pre8.4addictic.com\/4addictic\/wp-json\/wp\/v2\/tags?post=26099"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/pre8.4addictic.com\/4addictic\/wp-json\/wp\/v2\/yst_prominent_words?post=26099"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}